Vibee Terms of Service
Last updated: 30 September 2026
These terms govern the use of Vibee (vibee.one, the "Service") between its operator, Daniel Rataj, Company ID (IČO) 71818871, registered at U měšťanského pivovaru 11, 170 00 Prague 7, Czech Republic, registered in the Czech trade licence register (the "Operator"), and the business using the Service in connection with its trade or profession (the "Customer"). By creating an account or connecting the Service to an AI assistant you agree to them.
1. Scope of the Service and business use only
The Service is intended exclusively for persons acting within their trade, business or profession (businesses, sole traders, companies) and is not intended for consumers within the meaning of Section 419 of the Czech Civil Code. By buying an app extension the Customer expressly confirms it is using the Service in connection with its business; if this does not apply to you, please do not buy an extension and contact the Operator instead.
2. The Service and the nature of extensions
Vibee is a cloud software service (SaaS) and, to the extent it stores and processes the Customer's content, also a data processing service within the meaning of Regulation (EU) 2023/2854 (the Data Act): an AI assistant connected to the Customer's account (through the Model Context Protocol) creates database tables, stores rows and files, and publishes apps as web pages. It is not a one-off delivered file but a service that lets data be created, processed and stored on an ongoing basis for as long as the app exists. You are responsible for what you and your assistant create.
Every app can be used for free within the base limits (Section 5). Beyond them the Customer may buy one-time extensions for an individual app — more rows or file storage, or a feature (custom domain, user roles, webhooks, visit statistics), or e-mail credits, which are used up by every e-mail the app sends, never expire and can be bought again once used up — under the price list published on vibee.one and in the dashboard. Prices are final and include VAT if the Operator is a VAT payer; the tax treatment is shown before you complete payment and the invoice is available in the dashboard after paying. An extension is not a subscription or a recurring charge: it is tied to the app it was bought for, cannot be transferred to another app and remains valid for as long as that app exists in the Customer's account. The exception is the “Extra app” extension, which is tied to the Customer's account and permanently raises the maximum number of apps by one; the number of apps cannot be raised by buying any other extension. Deleting the app or the account ends its extensions without a refund; if the Operator discontinues the Service, Section 14 applies.
3. Account
You need a valid e-mail address and must keep your password confidential. You are responsible for all activity under your account, including actions performed by an AI assistant you connected. You can delete your account at any time.
4. Acceptable use
You must not use the Service to store or publish unlawful content, malware, content infringing third-party rights, or to attack, overload or circumvent the Service. Payment card numbers and government identifiers must not be stored in the Service, and nor may any special category of personal data under Art. 9 GDPR (for example data on racial or ethnic origin, political opinions, religious belief, trade union membership, genetic or biometric data, health data, or data on sex life or sexual orientation) — regardless of whether the data subject has given consent. Apps you publish may be accessed by anyone with the link unless you enable app login. Section 12 sets out how to report unlawful content.
5. Base limits and extensions
Base limits: the limits of an app without extensions (rows, file storage and file size, app users) and the maximum number of apps per account, published on vibee.one, may be changed at any time; existing content is never deleted when a limit is lowered, only new writes above the limit are refused.
Extensions: the parameters of an extension in effect when it was bought (the added capacity, the unlocked feature) stay with the app for as long as it exists. Row and file packs add to the base limit and to each other. Row and file limits apply to each app separately; every app counts towards the maximum number of apps. The Operator may worsen the parameters of a paid extension only where necessary due to a change in law or a security risk, and will inform the Customer of any such change without undue delay; outside these cases, the parameters of paid extensions are never worsened.
6. Defects and complaints
The Operator is responsible for the Service matching what was agreed and being free of defects that materially prevent its normal use. Report a defect to info@vibee.one with a description and, if possible, when it occurred. The Operator will remedy the defect within a reasonable time, generally 30 days; if the defect cannot be remedied or materially prevents use, the Customer is entitled to a reasonable discount on the price of the extension or to withdraw from its purchase. This section does not extend consumer rights — the Customer confirms it does not deal with the Operator as a consumer (Section 1).
7. Liability
The Operator is liable for harm to the extent required by applicable law. The liability limits in this Section do not apply to harm caused intentionally or by gross negligence, harm to a person's natural rights, or to the extent the Customer is a weaker party in the specific case under the Czech Civil Code. In all other cases, the Operator's aggregate liability to the Customer for all damage events arising in any period of 6 consecutive months is limited as follows: for an app used only within the base limits and without a purchased extension, the cap is CZK 5,000; for an app for which the Customer purchased an extension, the cap is the amount the Customer paid the Operator for Service extensions during the 6 months preceding the first damage event in that period. The Operator is not liable for lost profit or other indirect damages, except where applicable law does not permit that limitation. The Customer must keep backups of critical data; this does not affect the Operator's liability in the cases set out in this paragraph.
8. Personal data and processor status
If the Customer processes third parties' personal data in the Service (for example its employees' or customers' data), it is the controller of that data and the Operator is its processor within the meaning of Art. 28 GDPR. The processing terms (subject-matter, duration and purpose, categories of data, security, sub-processors, the procedure on a security incident and on termination of processing) are set out in a separate Data Processing Agreement (DPA), which forms Annex 1 to these terms and is publicly available at that link; by creating an account or buying an extension the Customer accepts it together with these terms. How the Operator processes the Customer's own personal data as controller is described in the Privacy Policy.
9. Data lifecycle
Content can be deleted selectively at any time (a table, row, file or app) or in bulk by deleting the account. Account deletion is immediate and irreversible — export your content beforehand. Disaster-recovery backups may be retained for up to 30 days after deletion and are then permanently removed. If an account is blocked under Section 14, the Customer has 30 days from the block to request an export of its content, after which the content may be permanently removed.
10. Portability and data export
In line with Regulation (EU) 2023/2854 (the Data Act), the Customer may request an export of its content in a machine-readable format (CSV for table data, JSON for configuration and schema) at any time, through the dashboard, the MCP tools or by e-mail below; the exact list of exported and non-exported data, supported formats and technical limits are described in Data Portability and Infrastructure. The Operator starts preparing the export no later than 5 business days after the request. On the Customer's request to switch to another provider the Operator will provide reasonable assistance; the transition period is 30 days from notice of intent to switch, after which the Customer has a further 30 days to download the prepared export, and the transition period may be extended once, by a further 30 days, at the Customer's request. The location of the infrastructure and the safeguards against third-country government access to non-personal data are described on the same page.
11. AI assistants and MCP
ChatGPT, Claude and other AI assistants and MCP clients are third-party services that the Operator does not run or control; their availability, behaviour and output are governed by that provider's own terms. By connecting an assistant to the account, the Customer authorises it to perform operations on the Customer's behalf within the granted permissions, and may revoke that access at any time (Section 3). The Operator is not liable for the acts or outages of third-party services, but remains liable for the Vibee infrastructure to which those assistants connect.
Apps, tables, formulas, validation rules, automations, e-mails and other content created by an AI assistant are generated automatically and may contain errors, inaccuracies or omissions. The Operator does not warrant that such content is correct, complete or fit for any particular purpose. Before deploying an app and while using it, the Customer must check that it works as intended — in particular calculations, validations, user permissions and which data is publicly accessible — and is responsible for decisions made on the basis of it. The Operator is not liable for errors in content created by an assistant or for damage resulting from them; this does not affect its liability for defects in the Service itself (Section 6) or its liability under the first sentence of Section 7.
12. Reporting unlawful content
If you find that a published app contains unlawful content, report it using the process described on Report unlawful content or by e-mail to info@vibee.one with the exact URL, the reason you consider it unlawful, your identification and contact details, and a statement that you are reporting in good faith. The Operator will confirm receipt, assess the report and act proportionately without undue delay (for example removing content, restricting access, blocking the app), and will inform the reporter and the affected Customer of the decision and its reason, including any means of redress, unless prohibited by law.
13. Your content and platform ownership
The Customer keeps all rights to its content (data, app configuration) and grants the Operator only the technical licence needed to store, process and display it within the Service. Vibee's software, templates, user interface, documentation and MCP/API infrastructure are and remain the Operator's exclusive property; using the Service gives the Customer no rights to their source code or any rights beyond using the Service under these terms.
14. Suspension and termination
The Operator may immediately suspend or block an account or app in the event of a security incident, suspected misuse of the infrastructure, unlawful content, or a public authority's request, and will inform the Customer of the reason without undue delay. For other breaches of these terms (for example exceeding limits, non-payment) the Operator will first request a remedy within a reasonable period; if not remedied, it may terminate the account or app with at least 15 days' notice. The Customer may cancel its own account at any time. Before final deletion the Customer may export its content under Section 9.
The Operator may discontinue the Service as a whole for business or technical reasons; in that case it will notify Customers at least 90 days in advance and will let them export all content under Sections 9 and 10 during that period. Extensions paid for before such notice end on the date the Service is discontinued, without a refund, in the same way as when an app is deleted under Section 2.
15. Changes to these terms
The Operator will announce material changes to these terms by e-mail or an in-dashboard notice at least 30 days before they take effect. If the Customer keeps using the Service after the changes take effect, it is deemed to accept them; if not, it may cancel its account before that date.
16. Confidentiality
The Operator treats any non-public content the Customer puts into the Service as confidential. It will not use it for any purpose other than providing the Service and will disclose it only to personnel and sub-processors who need it for that purpose and are bound by a corresponding duty of confidentiality. This is without prejudice to the Operator's obligations under Section 12 or to obligations arising from law or from a public authority's decision.
17. Availability and maintenance
The Operator uses reasonable efforts to keep the Service available at all times, but does not guarantee any specific level of availability (SLA). Planned outages (announced in advance where possible) and unplanned outages may occur. This section does not affect the Operator's liability for defects in the Service under Section 6.
18. Identification, governing law and disputes
Operator: Daniel Rataj, Company ID (IČO) 71818871, registered at U měšťanského pivovaru 11, 170 00 Prague 7, Czech Republic, registered in the Czech trade licence register. Contact: info@vibee.one. These terms and the relationship between the Operator and the Customer are governed by Czech law. Disputes are to be resolved amicably in the first instance; failing agreement, the general courts of the Czech Republic have jurisdiction. As the Service is intended exclusively for businesses (Section 1), consumer out-of-court dispute resolution provisions do not apply.